HELP
Search The FAQs
FAQs
Search the FAQs:
SEARCH
FAQs

Frequently Asked Questions

[Expand All]| [Hide All]
How do I create a Schedule?
Go to My Calendar. Enter a Start and End Date, select whether it's a Single or Recurring Schedule, and choose from the Delivery Options available. Now give your Schedule a name. And Save! If you need to make any changes, either “Edit Schedule” or “Delete”.
How can I contact Customer Services?
DPD Parcel Wizard Customer Services is available at:
E:parcelwizard@dpd.ie

T: 090 64 80247

Chat, Facebook, Twitter & Google+
Check out the Help page on the App or www.parcelwizard.ie
What if my schedule changes unexpectedly while my delivery is in transit to me?
We'll text, email and send you push notifications on the day before delivery is due and on the day of delivery. At this stage, you can reschedule the date or change the delivery location.
What are the terms and conditions for use?
Full terms and conditions are available here
When is DPD closed?
For a full list of our holidays, go to http://dpd.ie/about-dpd/the-company/key-closure-dates
I'm still having problems, who can I contact for help?
If the answer to your query has not been addressed in this section email us at parcelwizard@dpd.ie

of call us on 090 6480247. You'll receive a speedy response from a member of our Parcel Wizard Customer Services team.

I'm a business customer - can I use the service?
The service is for private consumers only.
How much does it cost to use the Virtual Address service?

It costs 3.85 from the Virtual Address to your chosen address in Ireland. You can prepay, or pay once the parcel has arrived at the Virtual Address.

If I am receiving a delivery from DPD but did not order it online can I manage it on Parcel Wizard?
Yes, provided that you’ve asked the sender to include your Parcel Wizard ID in the first line of the address or included your registered mobile number or email address, then we’ll identify your order and your schedule will be followed and messaging will be sent.
I want to add my friend's address as an alternative - will s/he receive the SMS notifications?
No, the primary contact number provided will receive the SMS notification. If you've included her/his telephone number when registering his/her address, we may contact him/her for directions if we have any difficulty location the address.
Page 5 of 9
FirstPreviousNextLast