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Frequently Asked Questions

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How long after delivery is accepted into the Parcel Wizard UK Virtual Address does it take for the consignment to be visible in my Parcel Wizard Account?
Please allow up to 24 hours after we accept delivery to link it to your Parcel Wizard account. If your PWID is not visible on the package when we receive it, it may delay the parcel being matched if we can not identify it as yours.
When is Parcel Wizard Customer Service available?
We're here Monday to Friday 9am to 6pm.
What is a Schedule?
A schedule is an instruction that you set up in “My Calendar” advising DPD what to do with your parcel during a specified period of time.
Will my Parcel Wizard Club membership ever expire?
No, your DPD Parcel Wizard membership will not expire. You can deactivate it at any stage if you wish to though.
How does Parcel Wizard work?

Using the Calendar, you can schedule your future deliveries to suit your lifestyle. By creating different Schedules, you can choose to have your orders held at a DPD depot and delivered to you on a particular date, or delivered to an alternative address (chosen from your Address Book), or you can collect from a selected DPD depot. Simply click on a future date, and off you go.

How many addresses can I add on my Address Book?
You can store up to twelve addresses in your address book.
How long will it take for my parcel to get back to the etailer’s returns location?
That depends on the etailer but you’ll be able to track your parcel’s progress through the My Deliveries section of Parcel Wizard.
How secure are my Parcel Wizard payments?
DPD Parcel Wizard has partnered with Realex to provide secure payment functionality – all payments go through Realex and no payment information is held by DPD Ireland or DPD Parcel Wizard.
What if my parcel is already on the way?
If your parcel is already with DPD, then a change to Your Calendar will not affect this particular parcel's journey. However, you'll receive notification from DPD about the impending delivery - at that stage you can reschedule your delivery date or location to suit.
Can I use DPD Parcel Wizard on my phone or tablet?
Yes, the dpdparcelwizard.ie website is fully responsive so works equally well on pc, laptop, tablet or mobile. Why not download the DPD Ireland App for even more convenience on the move?
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