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Frequently Asked Questions

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Is it possible to track my parcel using the Parcel Wizard UK Virtual Address service?

Yes, once the parcel has been received by DPD into the Parcel Wizard UK Virtual Address, we will match it to your account and once matched we will let you know by email and SMS. The status will then be visible in the My Deliveries section.

DPD had a delivery for me which they sent back to the e-tailer because I was away - what do I do now?
If your delivery has been returned to the sender you'll need to contact the sender directly to arrange redelivery.
I've gotten a notification telling me the predicted one hour window when my parcel is due to be delivered. If I edit my calendar, will the changes apply to my delivery?
No, as this parcel is already in the process of delivery, changes made to your calendar now won't apply. You can reschedule the delivery by following the instructions on the text message - go to www.dpd.ie/deliver and enter your surname and the reference number included in the text and you'll see what options are available.
What is Parcel Wizard?
Parcel Wizard is a unique service brought to you by DPD Ireland. Parcel Wizard enables you to manage your deliveries to suit your busy lifestyle. It also gives you access to the Parcel Wizard UK Virtual Address service where you can benefit from lower cost deliveries from UK etailers.
I've lost my Parcel Wizard ID, how do I retrieve it?
Once you log back onto the Parcel Wizard App or dpdparcelwizard.ie, your Parcel Wizard ID will be visible on the home page.
How do I change an Existing Schedule?
You''ll need to delete the Existing Schedule and create a new one. Click on the date on the Calendar. Select Delete. Once you have deleted the Schedule, simply create another new Schedule.
How many email addresses can I add on my account?
You can store three email addresses on your Parcel Wizard account, one of which will be the primary one to which email notifications about your delivery will be sent.
How many mobile numbers can I add on my account?
You can register three mobile contact numbers, one of which will be the primary one to which text notifications about your delivery will be sent.
How do I reset my password?

Please follow the guidelines on the 'Forgot my Password' section of the Parcel Wizard website. You will receive an email to your default email address with instructions to allow you to change your password.

How does DPD Parcel Wizard use my personal data and is DPD GDPR compliant?

DPD Parcel Wizard uses the personal data that you have provided for the purpose of parcel delivery and collection. For example, we will contact you in the event that you have a parcel due for collection or delivery. All data is stored safely and securely. Please check here for our privacy policy.

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